Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

RIPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 28 years, RIPIRG’s Trouble In Toyland report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. One year, our research led to the recall of a cloth children’s book that we found contained lead.

BIGGER BANKS, BIGGER FEES

In April, RIPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.  We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

Report | RIPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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Report | RIPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Report | RIPIRG Education Fund | Public Health, Consumer Protection

Trouble in Toyland 2013

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Report | RIPIRG Education Fund | Consumer Protection

Trouble in Toyland 2012

The 2012 Trouble in Toyland report is the 27th annual RIPIRG survey of toy safety. In this report, RIPIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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News Release | RIPIRG | Consumer Protection

A Lower Standard for Lead Poisoning

RIPIRG applauds the Advisory Committee on Childhood Lead Poisoning and Prevention of the Centers for Disease Control and Prevention in their important decision to protect the safety and well-being of our littlest consumers: children. The Panel recommended the government lower the threshold of lead in blood that qualifies as lead poisoning in children.

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News Release | RIPIRG | Consumer Protection

House Adopts Independent Ethics Oversight

Statement of Gary Kalman, Director of U.S. PIRG’s Federal Legislative Office: The House of Representatives voted tonight to establish an independent Office of Congressional Ethics.

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News Release | RIPIRG | Consumer Protection

House Homeland Security Committee Passes Chemical Security Legislation

Statement of U.S. PIRG Public Health Advocate Liz Hitchcock

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News Release | RIPIRG | Consumer Protection

Consumer Groups Applaud Senate on Passage of Strong Bi-Partisan Product Safety Legislation

Today, consumer, public interest and scientific groups applauded the U.S. Senate for passage of the sweeping Consumer Product Safety Reform Act, S. 2663.

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News Release | RIPIRG | Consumer Protection

Consumer, Safety Groups Call Foul on False Attacks on Product Safety Reform Bill

Consumer, public interest, safety, and scientific groups today condemned false charges from the office of Sen. Jim DeMint, released through the Republican Steering Committee, against a Senate bill that would overhaul the ailing Consumer Product Safety Commission, and urged Senators to approve the measure – without weakening amendments - when it is slated to come up for a vote next week.

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News Release | RIPIRG | Consumer Protection

Another Toy Recall

Last week, the Consumer Product Safety Commission (CPSC) and Family Dollar Stores recalled the Gordy FUN N SAFE Magnetic Dart Board set due to aspiration and intestinal hazards. The toy is similar to the Gordy/Family Dollar Fun N Games Magnetic Dart Board, identified in RIPIRGs November 2007 Trouble In Toyland report as a toy that posed the same hazards.

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Report | RIPIRG | Consumer Protection

Trouble In Toyland: The 23rd Annual Survey of Toy Safety

The 2008 "Trouble in Toyland" report is the 23rd annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Report | RIPIRG | Consumer Protection

The Campus Credit Card Trap

Credit card lending is enormously profitable. According to annual Federal Reserve Board of Governors’ (FRB) Reports to Congress, it is the most profitable form of banking. But the credit card industry is saturated. The average adult had nearly five credit cards in 2006 and the average household received 5.7 credit card solicitations monthly in 2004, according to the 2007 FRB report.1 Banks seeking even greater profits from credit cards have several options.

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